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Customer Service Representative
Job Description
What a Customer Service Representative will do:
- Place purchase orders and quotes for goods and services
- Obtain information from external and internal sources and evaluate orders for completeness and accuracy
- Handle both inbound and outbound communication with customers and vendors
- Identify and resolve sales related issues with products and orders in cooperation with the sales representatives or sales management team
- Take appropriate action to correct errors and implement changes in processes to stop errors from occurring
- Communicate knowledgeably with customers and outside sales representatives daily by phone or email with specifics on order status, quotes, lead times and ship dates
- Serve as liaison between customers, sales, and our other departments
- Experience navigating through multiple software systems
- Ability to work independently and know when to seek clarification and instruction
- Exceptional verbal and written communication skills with the ability to send complete and effective email responses within established timelines
- Excellent follow through skills
- Ability to prioritize and manage multiple projects simultaneously
- Critical thinking skills with attention to detail
- Intermediate experience with Microsoft Office (Excel, Outlook, Word)
Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits
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As an equal-opportunity employer (EOE), Doherty Staffing Solutions welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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