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Customer Service Manager
Job Category: Customer Service
Job ID: 54769076
Pay Rate: $60000-75000 / year
Jobs Office: St. Cloud-Clerical
Job Description
Job Title: Customer Service Supervisor
Location: St. Cloud, MN
Compensation: $55,000–$80,000 per year
Schedule: Day shift | Full-time
Job Type: Direct Hire
About the Opportunity
Doherty Staffing Solutions is partnering with a long‑standing service organization in St. Cloud, MN to hire a Customer Service Supervisor. In this leadership role, you’ll oversee daily team operations, mentor customer service staff, and ensure exceptional customer communication and follow‑through. This position is key to maintaining efficiency, improving service coordination, and supporting field technicians. If you enjoy leading teams, improving processes, and helping deliver outstanding customer support, this could be an excellent career opportunity.
What You’ll Do as a Customer Service Supervisor:
What You Need to Bring to the Customer Service Supervisor Role:
Ready to Apply?
Click “Apply Now” to complete our mobile-friendly application. If you have questions about the Customer Service Supervisor role, contact your Doherty team for assistance at 952-715-5043.
This company offers a comprehensive benefits package that includes a 401(k) with employer matching, dental and vision insurance, employee discounts, health insurance, a health savings account, life insurance, paid time off, and a retirement plan.
Location: St. Cloud, MN
Compensation: $55,000–$80,000 per year
Schedule: Day shift | Full-time
Job Type: Direct Hire
About the Opportunity
Doherty Staffing Solutions is partnering with a long‑standing service organization in St. Cloud, MN to hire a Customer Service Supervisor. In this leadership role, you’ll oversee daily team operations, mentor customer service staff, and ensure exceptional customer communication and follow‑through. This position is key to maintaining efficiency, improving service coordination, and supporting field technicians. If you enjoy leading teams, improving processes, and helping deliver outstanding customer support, this could be an excellent career opportunity.
What You’ll Do as a Customer Service Supervisor:
- Supervise and mentor a team of customer service representatives to ensure high performance
- Communicate effectively with customers and team members to resolve issues and provide solutions
- Oversee logistics related to statewide service operations (knowledge of MN required)
- Negotiate with customers as needed while adhering to company policies
- Analyze customer feedback and service metrics to identify areas for improvement
- Manage scheduling, workload distribution, performance evaluations, and overtime monitoring
- Oversee invoicing, pulling permits, and preparing materials for service technicians
- Lead training for new hires and ongoing development for existing staff
- Collaborate with other departments to enhance the customer experience
- Foster a positive, team‑driven work environment
What You Need to Bring to the Customer Service Supervisor Role:
- Strong leadership skills with the ability to motivate and inspire a team
- Knowledge of business and management principles related to planning and resource allocation
- At least 2 years of experience leading in a customer service environment
- Strong critical‑thinking and problem‑solving abilities
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Excellent organizational and time‑management skills
- Ability to effectively communicate in English (read, write, speak)
- Sales experience is a plus
- Commitment to supporting the Mission and Vision of the organization
- Ability to work on-site in St. Cloud, MN
Ready to Apply?
Click “Apply Now” to complete our mobile-friendly application. If you have questions about the Customer Service Supervisor role, contact your Doherty team for assistance at 952-715-5043.
This company offers a comprehensive benefits package that includes a 401(k) with employer matching, dental and vision insurance, employee discounts, health insurance, a health savings account, life insurance, paid time off, and a retirement plan.
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About Saint Cloud, MN
Discover exciting job opportunities in the vibrant area surrounding Saint Cloud, Minnesota! Nestled along the Mississippi River, Saint Cloud offers a unique blend of small-town charm and big-city amenities. From the stunning sculptures at the Munsinger Clemens Gardens to the dynamic performances at the Paramount Center for the Arts, this region boasts a rich cultural tapestry that inspires creativity and innovation. With an array of outdoor activities at the nearby Mississippi Riverwalk, Quarry Park, and Lake George, residents enjoy a balanced lifestyle that harmonizes work and play. Join us in Saint Cloud and unlock a world of career growth and community engagement - your next professional adventure awaits!