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Doherty Staffing Solutions
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https://www.doherty.com
https://www.doherty.com
USD
20
22
HOUR
true
Customer Service Representative - Temporary
2025-10-27
2025-12-09
Job Category: Customer Service
Job ID: 51453526
Pay Rate: $20-22 / hour
Jobs Office: Rogers
Job Description
Seeking a new opportunity to enhance your experience? Doherty Staffing Solutions is partnering with a global manufacturer of premium hand tools located in Monticello, MN. We are seeking candidates for Customer Service Representative roles on the 1st shift. Hours for this shift are from 7:00am-3:00pm, Monday through Friday. Compensation for these opportunities ranges between $20.00-$22.00 per hour depending on skills and experience. Interested? Get more details below!
Company Summary Founded in 1939, this Company has become a leading global manufacturer of hand tools and solutions for professional tradespeople and industrial markets. Currently, over 1,400 employees manufacture and market award-winning premium tools. Their USA subsidiary offers over 3,500 products from our Monticello, Minnesota-based North American Headquarters which services North, Central, and South America.
What a Customer Service Representative will do:
Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.
Company Summary Founded in 1939, this Company has become a leading global manufacturer of hand tools and solutions for professional tradespeople and industrial markets. Currently, over 1,400 employees manufacture and market award-winning premium tools. Their USA subsidiary offers over 3,500 products from our Monticello, Minnesota-based North American Headquarters which services North, Central, and South America.
What a Customer Service Representative will do:
- Engage with customers via email to provide pricing, availability, and lead times
- Proactively assist customers by identifying products that meet their needs and address any concerns
- Engage with customers via email to provide order status, including tracking information or estimated ship dates
- Work with operations to expedite or troubleshoot orders as needed
- Enter and validate customer purchase orders
- Communicate discrepancies in price, order multiples, or other account requirements
- Work collaboratively with customers to resolve issues
- Maintain thorough records of customer interactions in the CRM, including inquiries, resolutions, and follow-ups
- Develop familiarity with other areas of customer solutions
- Assist with additional tasks as needed to support the overall objectives of the team
- High School Diploma or equivalent
- 2+ years of customer service experience or a related field
- Proven experience in customer service roles, demonstrating the ability to engage with customers via email effectively
- Proficient in Office 365, especially Excel. Strong ability to manage data and use spreadsheets effectively
- Ability to type at least 50 words per minute with accuracy, ensuring efficient documentation and communication
- Familiarity with ERP and CRM systems is preferred; experience with Microsoft Dynamics and HubSpot is a plu
- Exceptional ability to multi-task, prioritize, and manage time efficiently in a fast-paced work environment
Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.
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About Monticello, MN
Ready to embark on a new career adventure? Explore our job opportunities in the vibrant area surrounding Monticello, Minnesota! Nestled in the heart of the Land of 10,000 Lakes, Monticello offers a picturesque backdrop for professional growth and success. With a thriving job market, stunning outdoor recreational areas like the Mississippi River and Sand Dunes State Forest, and a charming downtown filled with quaint boutiques and cozy cafes, Monticello provides the perfect blend of work and play. Don't miss out on the chance to explore the Monticello Community Center, Monticello Arts Center, and catch a game at the nearby St. Cloud Rox baseball park. Join us in discovering all that Monticello has to offer – your dream job could be just around the corner!