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Doherty Staffing Solutions
https://www.doherty.com/wp-content/uploads/2021/10/JB-Square-200x200-1.png
https://www.doherty.com
https://www.doherty.com
USD
19
21
HOUR
true
Customer Service-Call Center Remote
2025-12-01
2026-01-14
Job Category: Customer Service
Job ID: 52151895
Pay Rate: $19-21 / hour
Jobs Office: Alexandria
Job Description
Bring your customer service, phone, and messaging etiquette skills to provide solutions to customers! Doherty Staffing Solutions is partnering with a consumer healthcare company. We are seeking qualified candidates for Remote Customer Service Associate roles. Compensation for these contract opportunities is $19.00-21.00 per hour. Interested? Read more below!
What you will do as a Customer Service Associate:
Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.
What you will do as a Customer Service Associate:
- Conduct outbound calls to outreach patients recently discharged from the emergency room
- Support inbound calls from patients interested in our program
- Assist with scheduling appointments, handling patient questions, and transfer to appropriate departments when applicable
- Assist with administrative tasks to support patient care coordination
- Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service
- Document all conversations electronically on company and/or client systems
- Become an expert with company’s software solutions, including but not limited to EMR, Slack, and Five9 interactions
- Must have inbound, outbound high volume call center experience
- Must have experience handling 120+ calls per shift
- High speed internet
- Quiet workspace/distraction free
- 2+ years of experience in healthcare related customer support
- Experience working in a telehealth and/or a startup environment (preferred)
- Strong computer skills and are able to effectively utilize provided call scripts
- Excellent interpersonal, verbal, and written communication skills
- A high degree of patience and are detail oriented
- Ability to simultaneously speak with patients and document conversations
- Ability to work independently and also as an integral part of the patient care team
- Ability to follow instructions and standard operating procedures while adhering to standardized productivity goals
- Demonstrable customer service skills in interactions with patients, families, and staff in high-volume and stressful situations
Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.
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