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Doherty Staffing Solutions
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https://www.doherty.com
https://www.doherty.com
USD
17
HOUR
true
Customer Service Agent - Remote - MN Only
2025-10-29
2025-12-09
Job Category: Customer Service
Job ID: 51446459
Pay Rate: $17 / hour
Jobs Office: Alexandria
Job Description
Are you a Minnesota resident looking for work-from-home opportunities? Check out this new, remote job! Doherty Staffing Solutions is currently partnering with a dynamic healthcare organization. We are seeking candidates for work-from-home, remote Customer Service Agent roles. The schedule is Monday-Friday 8am-5pm and compensation for this contract opportunity is $17.00 per hour. Interested? Read below for more information! What a Customer Service Agent will do:
- Make outbound calls to individuals to encourage the return of their health screening kits
- Represent the company with professionalism, empathy, and clarity in all communications
- Handle Protected Health Information (PHI) securely and in compliance with HIPAA regulations
- Utilize the company’s CRM system and softphone application to manage call activity and record information accurately
- Troubleshoot basic technical issues independently
- Maintain a quiet, private, and distraction-free work environment to protect patient privacy
- Adhere strictly to work schedules and start each shift on time
- Proven digital literacy and ability to work independently with computer software and systems
- Strong attention to punctuality and reliability
- Ability to maintain confidentiality and meet HIPAA compliance standards
- Excellent communication and interpersonal skills, with a professional and empathetic demeanor
- Access to a private, quiet workspace free from noise or interruptions (no TV, pets, or background noise)
- Reliable internet connection and computer equipment suitable for remote work
- Commitment to upholding patient privacy and ensuring a positive patient experience #RemoteJobs