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Doherty Staffing Solutions
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https://www.doherty.com
https://www.doherty.com
USD
21.12
HOUR
true
Owner Connection Representative - French - Polaris
2024-09-16
2024-11-09
Job ID: JA309747913
Pay Rate: $21.12 / hour
Jobs Office: Career Solutions
Job Description
Owner Connection Representative - FrenchRide into your next career move with Polaris! Polaris has partnered with Doherty for over a decade to hire great employees! We are looking to hire Owner Connection Representatives (Customer Service) for Polaris in Plymouth, Mn. This role is a contract opportunity with high potential to extend or convert.
You get:
Position Summary:Polaris Owner Connection Representatives (OCRs) strive to provide world class consumer service to Polaris owners and represent the voice of the consumer within the organization throughout Polaris’ dealer partner network. As an OCR, you will be a member of a cross-functional team environment supporting and training our first level (outsourced) consumer service team and managing daily interactions with other Central Service Teams and/or Product Groups. OCRs are empowered to resolve escalated cases with timely & accurate service solutions that promote Polaris brand advocacy.
Company Summary:At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.
Owner Connection Representatives (Customer Service) Responsibilities:Case Ownership Responsibilities:
Owner Connection Representatives (Customer Service) Key Requirements:
You get:
- Competitive Salary
- Hybrid schedule
- Exciting work environment
Position Summary:Polaris Owner Connection Representatives (OCRs) strive to provide world class consumer service to Polaris owners and represent the voice of the consumer within the organization throughout Polaris’ dealer partner network. As an OCR, you will be a member of a cross-functional team environment supporting and training our first level (outsourced) consumer service team and managing daily interactions with other Central Service Teams and/or Product Groups. OCRs are empowered to resolve escalated cases with timely & accurate service solutions that promote Polaris brand advocacy.
Company Summary:At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.
Owner Connection Representatives (Customer Service) Responsibilities:Case Ownership Responsibilities:
- Communicate with owners in a highly individualized way, ensuring the conversation is focused on that owner and demonstrating agility to understand owner’s specific needs and provide solutions
- Manage cases and time to follow-up with possible customers
- Provide product expertise on a variety of Polaris products (parts, accessories and apparel)
- Proactively conduct dealership outreach to facilitate repairs on the behalf of the owner to build brand connection
- Analyze the Owner’s complaints, Dealer’s diagnostic findings and repair history, and consider other potential sources of information for use in evaluating available remedies to the Owner
- Manage proactive outreach to owners who have provided poor reviews about our brand/dealers via survey feedback
- Represent our brands as a “brand champion”, and actively enhance it with all levels of owners including possible follow-up communications
- Represent the voice of owners with Technical Service, Warranty, Product Teams, Technical Parts, PG&A, Engineering, and Quality, communicating information on product opportunities
Owner Connection Representatives (Customer Service) Key Requirements:
- Associate's degree
- Minimum of two years direct or phone interactions with consumer.
- Verbal and written fluency, English and French (French Canadian dialect preferred)
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About Plymouth, MN
Ready to take the next step in your career? Explore job opportunities in the vibrant Plymouth, Minnesota area! Known for its picturesque parks, including the popular French Regional Park and the stunning golf course at Rush Creek, Plymouth offers a perfect blend of urban convenience and natural beauty. Home to iconic landmarks like Minnetonka Theatre and Eddington House, this bustling city boasts a rich arts scene and a thriving culinary landscape. Cheer on the local sports heroes at the nearby Target Center or take a leisurely stroll through the charming shops at The Shoppes at Arbor Lakes. With a plethora of opportunities for professional growth and a welcoming community atmosphere, Plymouth is the ideal place to grow your career. Browse our job listings today and discover your next adventure in this amazing city!
