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Doherty Staffing Solutions
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https://www.doherty.com
https://www.doherty.com
USD
19.00
HOUR
true
Operations Associate - Customer Service
2024-09-19
2024-11-09
Job Category: Admin & Clerical
Job ID: JC33911911
Pay Rate: $19.00 / hour
Jobs Office: St. Cloud-Clerical
Job Description
Seeking a new job opportunity? Don’t miss this role! Doherty Staffing Solutions is partnering with a leading finance company located in St. Cloud, MN. We are seeking candidates for a Financial Service Representative and Operations roles. Compensation for these temp-to-hire opportunities is $19.00-$21 per hour depending on experience. Interested? Read below for more information!
What you will do as a Operations Associate:
What you will do as a Operations Associate:
- Handle complex and escalated issues from financial professionals and customers
- Provide support to our clients in all aspects of their business including brokerage operations, advisory accounts, transfers, direct business, etc.
- Provide support to our clients with the navigation and use of various systems associated with the Broker/Dealer
- Maintain minimum call handling requirements and quality review scores while adhering to the assigned work schedule
- Utilize the CRM (Client Relationship Management) tool to accurately record each call
- Work independently within the team to assist callers without requiring outside assistance
- Participate in special projects as assigned
- Provide training support on department processes and system navigation
- High School Diploma or GED
- 1+ year of previous call center experience
- 1+ year of proficiency with Microsoft Office tools
- Excellent problem-solving, organizational, and follow-up skills
- Strong communication and interpersonal skills
