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Doherty Staffing Solutions
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https://www.doherty.com
https://www.doherty.com
USD
52000
72800
YEAR
true
Customer Service Specialist
2025-07-02
2025-08-12
Job Category: Customer Service
Job ID: 48311749
Pay Rate: $52000-72800 / year
Jobs Office: Career Solutions
Job Description
Are you ready to be the linchpin between customers, sales, and engineering? We’re looking for a proactive Customer Service Specialist who thrives in a fast-paced, contract medical device manufacturer. In this role, you’ll ensure every quote, order, and customer interaction is handled with precision and care. You’ll partner closely with Engineering and Sales to keep clear communication, projects moving, and clients happy. Compensation for this direct-hire opportunity is within $52,000-$72,800 per year. Interested?
What you’ll do as the Customer Service Specialist:
What you need:
What you’ll do as the Customer Service Specialist:
- Serve as primary point of contact for customer inquiries regarding products, services, and order status
- Oversee and track customer RFQs and order activities, assign quote numbers in ERP, research part/product history, assist Engineering with quoting, and ensure timely quote submissions
- Enter customer orders into the ERP following established procedures, verifying accuracy of quantities, due dates, revisions, and documentation; support contract review by routing orders to Engineering
- Process repeat orders by duplicating templates and creating manufacturing job travelers for Engineering review and approval
- Track order progress, proactively update customers on modifications, production timelines, and delivery schedules
- Handle routine customer concerns, escalating complex issues to senior team members or management as needed
- Maintain accurate records of customer interactions, orders, and changes in the MRP/ERP system
- Assist with internal and external audit preparation
What you need:
- 3+ years of experience in a customer service or account management role, preferably in a subcontract manufacturing or medical industry
- Strong organizational and problem-solving skills with the ability to multitask and manage priorities in a fast-paced environment
- Familiarity with ERP systems and ability to research product history and track order details
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly
- Proficiency in Microsoft Office Suite
- Ability to work effectively with cross-functional teams, including Sales, Engineering, and Manufacturing
- Growth opportunities into supervision or advanced engineering positions as the department expands.
- Health, dental, and vision insurance, FSA/HSA, 401 (k) with company match, paid holidays, and PTO.
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