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Doherty Staffing Solutions
https://www.doherty.com/wp-content/uploads/2021/10/JB-Square-200x200-1.png
https://www.doherty.com
https://www.doherty.com
USD
52000
72800
YEAR
true
Customer Service Representative
2025-06-16
2025-07-23
Job Category: Customer Service
Job ID: 47650071
Pay Rate: $52000-72800 / year
Jobs Office: Career Solutions
Job Description
Looking for a direct-hire opportunity? Don’t miss this great role! Doherty is partnering with a leading manufacturing company in Lino Lakes, MN. We are seeking candidates for Customer Service Representative roles on the 1st shift. Compensation for this direct-hire opportunity is $52,000-$72,800 per year. Interested? Read below for more information!
What you’ll do as the Customer Service Representative:
What you need to be a Customer Service Representative:
Boost your wallet with a new job working with a great team…apply now! Click APPLY NOW to complete our mobile-friendly, online application. For questions or additional information about the Customer Service Representative positions, please call/text 952-818-3275.
Benefits include health, dental, and vision insurance, FSA/HSA, 401 (k) with company match, paid holidays, and PTO.
What you’ll do as the Customer Service Representative:
- Serve as primary point of contact for customer inquiries regarding products, services, and order status, ensuring prompt, professional communication
- Oversee and track customer RFQs and order activities, assign quote numbers in ERP, research part/product history, assist Engineering with quoting, and ensure timely quote submissions
- Enter customer orders into ERP following established procedures, verifying accuracy of quantities, due dates, revisions, and documentation; support contract review by routing orders to Engineering
- Process repeat orders by duplicating templates and creating manufacturing job travelers for Engineering review and approval
- Track order progress, proactively update customers on modifications, production timelines, and delivery schedules
- Handle routine customer concerns, escalating complex issues to senior team members or management as needed
- Maintain accurate records of customer interactions, orders, and changes in the MRP/ERP system (e.g., JobBOSS)
What you need to be a Customer Service Representative:
- 3+ years of experience in a customer service or account management role, preferably in a subcontract manufacturing or medical industry
- Strong organizational and problem-solving skills with the ability to multitask and manage priorities in a fast-paced environment
- Familiarity with ERP systems (e.g., JobBOSS) and ability to research product history and track order details
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly
- Proficiency in Microsoft Office Suite and MRP software
- Ability to work effectively with cross-functional teams, including Sales, Engineering, and Manufacturing
- #SMNCareers
Boost your wallet with a new job working with a great team…apply now! Click APPLY NOW to complete our mobile-friendly, online application. For questions or additional information about the Customer Service Representative positions, please call/text 952-818-3275.
Benefits include health, dental, and vision insurance, FSA/HSA, 401 (k) with company match, paid holidays, and PTO.
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About Lino Lakes, MN
Start your career journey in Lino Lakes, Minnesota, where endless opportunities await! This vibrant area boasts a perfect blend of small-town charm and big-city amenities, making it an ideal place to work and live. With its close proximity to the beautiful Rice Creek Chain of Lakes Regional Park, residents can enjoy a plethora of outdoor activities year-round. Explore job listings in this thriving community and unlock your full potential amidst a backdrop of scenic beauty and cultural richness. Don't miss out on the chance to experience the renowned Lino Lakes Art Center, catch a show at the Lakeshore Players Theatre, or cheer on the local teams at the National Sports Center. Discover your next career move right here in Lino Lakes, MN. Seize the opportunity today!
