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Customer Service Representative
Job Description
Company Summary
This company has been a major manufacturer of quality-built residential and commercial garage doors for over 50 years – and proudly made in the USA. They have a proud tradition of putting their customers first. That’s why they’re known for an outstanding range of residential and commercial doors – made to last for generations and look great doing so!
What you will do as a Customer Service Representative:
- Communicate with customers by fax or phone to take product orders
- Calculate prices based on product(s) ordered and customer multiplier
- Send, via fax/email, confirmation of sale and price quote to the customer
- Enter orders into the sales database via computer to initiate the production process
- Communicate with customers regarding product inquiries
- Handle minor customer disputes
- Intake new customer information needed by the sales department
- Product configuration into the ICIM system
- Perform other related job duties as assigned by immediate supervisor
- 2+ year degree in Sales, Marketing, or Business is preferred
- 1+ years of customer service experience in a production/lumberyard setting
- High level of customer service skills (in person or via phone)
- Ability to communicate effectively both verballing and in writing
- Knowledge of computers and software (Microsoft Office)
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Doherty Staffing Solutions (Doherty) has been a workforce industry leader since 1980. We recruit and place qualified individuals in various companies within all levels of employment categories. Placing great people into great job opportunities is our mission, and it's been a life-changing one for our workforce! In addition to competitive pay, we offer employee benefits, direct deposit, and weekly paychecks. Doherty is an Equal Opportunity and Drug-Free Employer.
As an equal-opportunity employer, Doherty Staffing Solutions welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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