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Customer Service Associate - Technical Skills Required
Job Description
What you will do as a Technical Customer Service Specialist:
- Develop strong positive relationships with Outside Sales Team members
- Satisfy quote requests on a timely basis to exceed customer expectations
- Prepare quotes in response to requests from customers
- Follow-up with the Outside Sales Team to enhance conversions to orders
- Communicate regularly with customers to build relationships and enhance quote accuracy
- Collect, maintain, and share current competitive pricing information
- Demonstrate a high level of expertise regarding the products, their features, and configurations
What you need to be a Technical Customer Service Specialist:
- Strong numerical proficiency, with attention to detail and accuracy
- Meaningful experience in quoting or estimating similar products, lighting industry preferred
- Strong communication skills, with an ability to demonstrate confidence and competence
- Knowledge of Salesforce (or similar CRM software) and Microsoft Office
- Demonstrated ability to prioritize, manage multiple tasks, and achieve successful results
- Demonstrated ability to follow processes and operational workflows
Gain more experience now at a great new job working with a great new team…apply now! Click APPLY NOW to complete our online, mobile-friendly application. For questions or further information about the Quotations Specialist positions, please contact our St. Cloud office directly at (320) 257-2271.
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Doherty Staffing Solutions (Doherty) has been a workforce industry leader since 1980. We recruit and place qualified individuals in various companies within all levels of employment categories. Placing great people into great job opportunities is our mission, and it's been a life-changing one for our workforce! In addition to competitive pay, we offer employee benefits, direct deposit, and weekly paychecks. Doherty is an Equal Opportunity and Drug-Free Employer.
As an equal-opportunity employer, Doherty Staffing Solutions welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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