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Bilingual French - At Home (must live in MN) Customer Service Agent
Job Description
What you will do as a Remote Customer Service Representative:
- Responsible for assisting participants with inquiries for our client programs (contact may be in the form of phone calls, e-mail, or chat)
- Effectively communicate with customers, co-workers, and management
- High accountability for providing excellent customer service
- Provide professionalism and signature service to both internal and external customers
- Provide quality professional customer service through the handling of inbound/outbound calls, chats, and emails for inquiries related to orders, accounts, shipments, program rules, catalog support, technical support, supplier questions, and more
- High school diploma
- Bilingual in French or Spanish required
- Minimum of 6 months customer service experience
- Ability to maintain customer relationships
- Basic computer navigation skills
- Ability to manage multiple priorities/communication channels simultaneously
- Ability to research and resolve issues that arise
- Must live in Minnesota
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Doherty Staffing Solutions (Doherty) has been a workforce industry leader since 1980. We recruit and place qualified individuals in various companies within all levels of employment categories. Placing great people into great job opportunities is our mission, and it's been a life-changing one for our workforce! In addition to competitive pay, we offer employee benefits, direct deposit, and weekly paychecks. Doherty is an Equal Opportunity and Drug-Free Employer.
As an equal-opportunity employer, Doherty Staffing Solutions welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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